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Nearly half of legal departments working without a formal plan
New research shows an alarming number of legal departments “flying blind”, with smaller legal teams in particular not performing regular reviews of progress and aligning with business strategy.
Jerome Doraisamy
The Legal Operations Health Check, undertaken by Xakia, polled in-house lawyers and legal operations personnel across five continents and provides insights into the state of strategic planning within legal operations, data on alignment and metrics.
In response to the findings, Xakia said that no legal department works in a vacuum.
“It’s critical that legal operations strategy coordinates with company strategy and other corporate and support functions,” it wrote.
“Alignment on both of these fronts represents an opportunity for improvement for many legal teams.”
When asked how well their legal operations strategy aligned with company strategy, only 27 per cent said it aligns well. Fourteen per cent said such alignment was still in development, and 32 per cent said alignment hadn’t started.
Further, when queried about the extent to which legal operations strategy aligned with corporate and support functions, only 19 per cent said it aligned well. Thirteen per cent said it was in development, and 32 per cent said alignment had not yet begun.
Elsewhere, about half of all legal departments currently lack metrics or regular review, Xakia found.
The research showed that 49 per cent of departments said their legal operations strategy did not include “well-defined and measurable metrics”, 53 per cent said they do not perform any regular tracking against metrics or key initiatives, and 43 per cent do not perform any regular review of their progress.
“Even the best, most aligned strategy will stagnate without support from the human beings responsible for its execution,” Xakia commented. But, on this point, there was potential for optimism, as 50 per cent of legal department members were at least ‘moderately’ committed to continuous improvement in legal operations.
“As 2019 gets underway, legal departments should formalise their legal operations strategies to ensure they tackle the most important initiatives,” Xakia advised.
“Without a written plan, too often loftier projects are sacrificed for ‘business as usual’.”
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Jerome Doraisamy
Jerome Doraisamy is the editor of Lawyers Weekly. A former lawyer, he has worked at Momentum Media as a journalist on Lawyers Weekly since February 2018, and has served as editor since March 2022. He is also the host of all five shows under The Lawyers Weekly Podcast Network, and has overseen the brand's audio medium growth from 4,000 downloads per month to over 60,000 downloads per month, making The Lawyers Weekly Show the most popular industry-specific podcast in Australia. Jerome is also the author of The Wellness Doctrines book series, an admitted solicitor in NSW, and a board director of Minds Count.
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