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What ChatGPT can’t replace for in-house lawyers
Artificial intelligence (AI) in many forms, including ChatGPT, will be a “fantastic” tool for those in-house lawyers who choose to embrace them. However, there are certain things that this new platform will never have and that law departments must nurture, according to GCs.
Jerome Doraisamy
ChatGPT, a chatbot interface for an AI tool called GPT3 that “interacts in a conversational way” and generates text in response to different prompts, is all the rage right now.
As previously reported by Lawyers Weekly, “authentic” law school assessments will be required to combat the use of ChatGPT to cheat, and the advent of the platform means that experimentation with legal education will also be needed.
However, at this stage, it does not appear likely that ChatGPT will wholly replace lawyers — at least not yet.
Benefits of use for corporate counsel
In the in-house realm, ChatGPT will be a “fantastic” tool for those in-house lawyers who choose to embrace them, Cyber GC principal Annie Haggar told Lawyers Weekly.
“A lot of time is spent by in-house counsel tailoring templates, or the email you wrote last week on a similar topic, to answer the question at hand. By using ChatGPT, you can save time by getting it to complete simple tasks, forms, etc.,” she explained.
“Many teams are wanting to automate contract production — using a simple ‘wizard’ to help the business complete tools. A future AI tool will make this even easier to build and use. It could also be a fantastic FAQ tool for questions from the business about a range of legal topics.”
Ms Haggar — who last year won the General Counsel of the Year category at the Australian Law Awards — also noted that ChatGPT can and will likely have a “big role” in training junior legal counsel — something, she said, that in-house teams “struggle to have time to do”.
“I could get lawyers off to a great start with drafting advice or simple documents for clients, helping with ‘touch and tone’ and having a ‘business voice’. The letters I’ve tried using ChatGPT to draft have a nice, plain English, business-friendly approach,” she mused.
NOVA Entertainment group general counsel Danielle Keyes — who won the FMCG Lawyer of the Year category at the 2022 Corporate Counsel Awards while she was with Guzman y Gomez — agreed there are myriad benefits for law departments that can successfully utilise such technology, noting that there is an “unachievable expectation” upon such teams to keep on top of workload.
“They all too frequently exist in a constant state of disappointment in response to the pace of the business. A simple question doesn’t necessarily equate to a simple answer, and often, we can’t move and deliver as fast as the business needs or wants us to,” she reflected.
“So, there is absolutely scope to automate and commoditise high-volume, low-risk work and perhaps there is also scope to assimilate ChatGPT within the commercial functions of the business to guide negotiations and deliver more expedient outcomes.”
Leveraging in-house lawyers’ unique value
However, Ms Keyes stressed, there is something that platforms like ChatGPT will never have: “the unique mind of a lawyer, the intricate and multifaceted lens under which we see things”.
“The chess game we play internally on loop, born from years of ‘on the tools’ real human experience and a deep holistic understanding of the business,” she advised.
“Every day, in everything we execute, we move so many mental pieces, each representing, sometimes in conflict with each other, the needs of stakeholders; the business risk profile; brand protection; strategic manoeuvres and commercial drivers (to name a few).
“I don’t know how AI can be across all of that, all of the time.”
Ms Haggar supported this: “The areas that I can’t see being replaced in in-house legal teams any time soon are those requiring creative or risk assessment skills.
“Making a judgement call on complex topics, balancing ethics, regulation and grey areas of the law, or finding genuinely new ways of solving problems will remain the reserve of the human members of the team.”
Safeguards
It will also be important, Ms Haggar pointed out, for “guardrails” to be in place for the use of ChatGPT.
“We already know that some data sets, algorithms and code can contain inherent biases which produce outcomes that are discriminatory,” she warned.
“Everyone, not just lawyers, should use these tools with caution and keep an eye, over time, on the quality, accuracy, tone and any biases of the work produced.”
Further thoughts
Ultimately, Ms Haggar determined, in-house lawyers “should embrace the technology, use it to work ‘smarter’, and free their time up to really add value to their business”.
Such value can and will be showcased, she said, by using their creativity, judgement, and human nature “on the big legal questions”.
Jerome Doraisamy
Jerome Doraisamy is the editor of Lawyers Weekly. A former lawyer, he has worked at Momentum Media as a journalist on Lawyers Weekly since February 2018, and has served as editor since March 2022. He is also the host of all five shows under The Lawyers Weekly Podcast Network, and has overseen the brand's audio medium growth from 4,000 downloads per month to over 60,000 downloads per month, making The Lawyers Weekly Show the most popular industry-specific podcast in Australia. Jerome is also the author of The Wellness Doctrines book series, an admitted solicitor in NSW, and a board director of Minds Count.
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