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What technologies are law departments using?

New research shows the implementation rates for different types of tech by law departments across the globe.

user iconJerome Doraisamy • 25 May 2021 • Corporate Counsel
What technologies are law departments using?
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The Corporate Legal Operations Consortium (CLOC), together with the Association of Corporate Counsel (ACC) (which acted as a research consultant), has released the 2021 CLOC State of the Industry report, for which they surveyed over 200 organisations across the globe, spanning over 22 industries in 21 countries.

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The breakdown of organisations surveyed was: 45 per cent large companies (more than US$10 billion), 31 per cent medium-sized companies ($1 billion to $10 billion) and 24 per cent small companies (less than $1 billion).

As part of the research, CLOC and ACC surveyed the extent of use of technology solutions. Implementation rates across all technology areas, the organisations noted, were higher than rates last year.

The results showed that e-signature, e-billing, contract management and document management were the top four technology areas most widely used by law departments around the world, as they were in 2020.

Below is a list of the percentage of surveyed respondents that employ each kind of technology:

  • E-signature (87 per cent).
  • E-billing and matter management (79 per cent).
  • Contract management solutions (74 per cent).
  • Document management (67 per cent).
  • Web portal/internet site (63 per cent).
  • Legal analytics, metrics and dashboards (56 per cent).
  • Board management solutions (55 per cent).
  • Corporate governance and entity management (50 per cent).
  • Legal holds and litigation support (50 per cent).
  • E-discovery and records management (47 per cent).
  • IP management (37 per cent).
  • Process/workflow management (35 per cent).
  • Conflicts and investigation compliance solution (31 per cent).
  • Learning/knowledge management (29 per cent).
  • Vendor onboarding and compliance (29 per cent).
  • Data science (including AI) (22 per cent).
  • Real estate (10 per cent).
As reported recently by Lawyers Weekly, the research also explored the extent to which seven different issues were priorities for the law department and their organisations, and the volume of law departments that actively evaluate the law firms that they engage.

Jerome Doraisamy

Jerome Doraisamy

Jerome Doraisamy is the editor of Lawyers Weekly. A former lawyer, he has worked at Momentum Media as a journalist on Lawyers Weekly since February 2018, and has served as editor since March 2022. He is also the host of all five shows under The Lawyers Weekly Podcast Network, and has overseen the brand's audio medium growth from 4,000 downloads per month to over 60,000 downloads per month, making The Lawyers Weekly Show the most popular industry-specific podcast in Australia. Jerome is also the author of The Wellness Doctrines book series, an admitted solicitor in NSW, and a board director of Minds Count.

You can email Jerome at: This email address is being protected from spambots. You need JavaScript enabled to view it. 

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