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The Boutique Lawyer Show: Building trust 101
It is often said that workers don’t quit their jobs; they quit their bosses. To this end – particularly in the current professional services climate – building and nurturing a trusting workplace environment is fundamental for firm leaders.
Robyn Tongol
In this episode of The Boutique Lawyer Show, host Jerome Doraisamy welcomes back Travis Schultz & Partners managing partner Travis Schultz to discuss whether firm leaders are doing a good enough job at building and maintaining trust, how and when he came to appreciate the fundamental need to establish trust, how much of priority it has to be, what he sees as being the difference between maintaining a firm’s health versus doing its hygiene, and what he feels constitutes a trustworthy leader in a professional services environment.
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Schultz also delves into the crossover and differences between leadership and management, whether being a trustworthy leader is more important now than ever before, how best firm leaders can look to build trust across the business, the flow-on effects from fostering and maintaining such trustworthy environments, and how best firm leaders can bolster their capacities to instil trust.
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