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The Boutique Lawyer Show: Understanding different client types
According to Olaf Kretzschmar, there are at least seven different client types that a lawyer will come across over the course of their career. Understanding how each of these clients thinks and operates is fundamental in ensuring optimal client service delivery, as well as purpose, as a legal professional.
Robyn Tongol
On this episode of The Boutique Lawyer Show, host Jerome Doraisamy is joined by One IP International managing director and chief executive Olaf Kretzschmar to talk about his experience of migrating from Germany and establishing an international legal practice, overcoming hurdles posed by his accent and background, lessons learned from dealing with different types of clients and the extent to which lawyers must employ psychology to breed good relationships.
The pair also discuss the worldly team of legal professionals that Mr Kretzschmar has built over the years, the myriad client types that he and his colleagues have identified and how they deal with those different personalities and needs, why lawyers should always be looking out for new and different client types and what excites him about the future of navigating client relationships.
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