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What clients want post-pandemic

The age of coronavirus has had significant consequences upon legal clients across the board, new research says. As a result, clients are both expecting and demanding more “transformative” experiences. 

user iconRobyn Tongol • 04 December 2020 • Podcast
George Beaton and Shanan Kan
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In this episode of The Lawyers Weekly Show, host Jerome Doraisamy is joined by executive chairman George Beaton and operations manager and senior researcher Shanan Kan, both from research and consulting firm Beaton, to discuss how 2020 has impacted upon the clients of lawyers across the board and what new-age client service delivery might look like in a post-pandemic landscape. 

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The trio also talk about the ways that lawyers can explore and experiment with client services, what approaches should or shouldn’t be adopted, and why such evolutions to client engagement are so exciting.

 

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