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InfoTrack awarded perfect 100% Net Promoter Score

Legal tech innovator InfoTrack has achieved a significant milestone with a perfect Net Promoter Score (NPS) of 100 per cent.

user iconLawyers Weekly • 01 December 2023 • NewLaw
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The NPS is a globally recognised metric measuring customer loyalty and satisfaction and ranges from -0 to 100. Achieving a perfect score signifies that every customer surveyed by InfoTrack has expressed the highest level of satisfaction and loyalty, highlighting the company’s unwavering focus on delivering exceptional products, services, and an outstanding customer experience in the industries InfoTrack supports.

 
 

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“We are thrilled and deeply honoured to have attained a perfect NPS score of 100 per cent all whilst maintaining our average response time of five minutes,” said Brendan Smart, InfoTrack country manager.

“This achievement underscores our relentless dedication to exceeding our customers’ expectations. It’s a testament to the hard work and commitment of our entire team and demonstrates our superior market-leading service standards.”

Anthea O’Connor, head of InfoTrack’s operations, added that her national team of 50 was dedicated to customer-centric support.

“This remarkable milestone further solidifies InfoTrack’s position as a trusted partner and industry leader,” Ms O’Connor said.

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