During the period from 1 July 2020 to 30 June 2022, Gilchrist Connell has grown by 68.9 per cent. To support its business as it scaled, the firm looked to assess opportunities for improved knowledge capture and business intelligence.

The firm aimed to drive stronger client experiences and a more agile and competitive approach to addressing client and market needs, according to Kirk Rogers, chief operating officer at Gilchrist Connell.

“Our firm is passionate about providing the best quality and value of service for our clients. Innovating and embracing newer technologies is key,” he said.

“For example, we were the first Australian firm to migrate our iManage environment from on-premises to the cloud. We’re highly focused on enabling our professionals with the information they need, when and where they need it, so they can work more efficiently and responsively.”

Working in collaboration with Morae, the firm redefined its knowledge management processes, including the adoption of Litera’s Foundation Firm Intelligence platform to better harness information and expertise from across the business — something which chief client officer Lauren Scott said greatly benefited their clients.

“Working with Morae has helped us find the right solution,” she said.

“Our clients benefit from the results, our people are empowered by the information Foundation unlocks, and our business continues to grow in a sustainable way.”

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Managing director at Morae Allan Rees-Bevan said the partnership meant the opportunity to leverage untapped information.

“Implementing the Foundation platform was a great opportunity for us to integrate the firm’s practice management, document management and CRM systems, with integration of their HRIS platform being next on the list. This will allow Gilchrist Connell to also incorporate employee data in their proposals,” he said.

“These types of systems offer a huge opportunity to leverage a wealth of information, often untapped by many firms. Gilchrist Connell is now empowered to make data driven decisions that will continue to improve the way they serve their clients.”

Morae senior managing director David Malkinson added that he was “delighted” to deepen the firm’s relationship with Litera, too.

“Litera’s strong product stack, alongside Morae’s deep bench of technology and subject matter expertise, managed services, industry partnerships, and strong presence across the UK, Europe, US and Asia-Pacific is a winning combination,” he said.

“Firms who adopt Foundation will be better able to transform their disparate data about clients, matters, lawyers, and parties into much more usable and actionable business insights.”