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Firms must change culture to banish workplace harassment

Workplace harassment cannot be dealt with through a simple complaints system – firms must look within and improve their culture if they want to see a difference, a national firm partner has said.

user iconLara Bullock 08 April 2016 NewLaw
Patrizia Mercuri
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Speaking with Lawyers Weekly, Lander & Rogers partner Patrizia Mercuri (pictured) said: “Like any business that employs a diverse workforce, law firms need to be mindful of the workplace culture that they create or allow [harassment] to perpetuate."

Kate Jenkins, Victorian human rights and equal opportunity commissioner, agrees, adding that Australia's current complaints-driven system will not resolve systemic issues of sexual harassment and discrimination in the workplace.

“The focus on investigation and discipline is not working. A complaints-driven system will never solve this problem,” Ms Jenkins said.

Ms Mercuri said that one of the challenges for organisations is about how to create a culture that supports the making of a complaint.

“At the heart of this is cultural change. People need to feel comfortable to raise their concerns, and organisations need to be able to demonstrate that their senior leadership takes these complaints seriously,” she said.

“The workplace culture also needs to encourage bystanders who witness incidents of sexual harassment or discrimination to feel safe in raising this in an appropriate way.”

This is particularly important in regards to firms wanting to attract, retain and develop their female staff, as issues of workplace sexual harassment and discrimination work against such a strategy, according to Ms Mercuri.

Ms Mercuri said that the first step in implementing cultural change is to review the culture within a firm to identify any specific issues, and then develop a strategy that is targeted towards those issues.

“One of the key elements to implementing positive workplace change is commitment from the firm's leadership team,” Ms Mercuri said.

“Firms should also look at how to support everyone within their organisation through the process of change, including those who may perceive the change as threatening or uncomfortable.”

Comments (3)
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    <p>Great question. Answer is it doesn't fit the agenda. Fact is men suffer far worse discrimination and bullying than most women will ever face. Our culture and societal norms dictate that this is acceptable and that men should not speak up about it. They should just 'man up'. It's great to see men and women finally waking up to all the feminist lies, double standards and hypocrisy.</p>
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    <p>Why is the treatment of men not mentioned here?! Males too can and do suffer from harassment and discrimination in the workplace. This is also 'particularly important' to state don't you think?</p>
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    <p>I'll listen to this commissioner and what she has to say about discrimination when abuse and bullying against against men at the workplace is given equal consideration. More often than not it's women who get an easier ride at work while men have to just cop the abuse from those above them and are expected to never complain.</p>
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