Finding the Right Fit: What Family Law Clients Really Want

Choosing a family lawyer requires research and advice from trusted sources. Understanding the needs and preferences of family law clients is key for firms to stand out.

By Settify | www.settify.com • 20 June 2024 • Big Law

Navigating family law matters can be a challenging and emotionally taxing experience. Imagine a parent feeling overwhelmed as they search for the right lawyer to handle their divorce. Like many others, they spend countless hours researching firms and speaking to trusted friends and family. What they’re looking for is more than just legal expertise – it’s someone who truly understands their needs and can support them through this difficult time.

Expertise and Experience Clients seek lawyers with proven family law experience and a successful track record. Showcase your firm's expertise by highlighting your lawyers' years of practice in handling diverse family law matters like divorce, child custody, property settlement, spousal maintenance, and mediation. Don’t forget to mention those with Specialist Accreditations or high-level skills.
Compassion and Emotional Support Family law cases are deeply personal and emotionally charged. Clients want lawyers who prioritise their well-being and are sensitive to their emotional needs. Demonstrate your commitment by offering resources such as support groups and counselling referrals, providing that extra layer of emotional support throughout the legal process.
Effective Communication Effective communication is vital in establishing trust. Clients value lawyers who actively listen, simplify complex legal concepts, and keep them informed. Distinguish your firm by providing regular updates, clear explanations, and promptly addressing concerns.
Affordability and Flexible Payment Options Clients often worry about the cost of legal services. Offer competitive rates and flexible payment options, like a sliding scale based on income. Unbundled services allow clients to tailor their legal assistance to specific needs, making it more affordable.
Local Presence and Reputation Clients are drawn to firms well-known and respected in their local community. Build a strong local presence and positive reputation through client testimonials, online reviews, and word-of-mouth referrals. Participating in pro bono work or community outreach programs can further enhance your firm's image and showcase your dedication to helping others.
Responsiveness and Availability Clients appreciate prompt responses to their enquiries and flexible meeting times. Offer flexible appointment times, reply promptly to emails and phone calls, and provide a dedicated point of contact. Utilise technology like Settify's Family Law Intake platform to streamline the intake process, allowing clients to complete an online onboarding process and provide essential information securely.
Collaborative Approach and Alternative Dispute Resolution (ADR) Clients increasingly value lawyers skilled in collaborative law and ADR methods like mediation and arbitration. These approaches can save clients time, money, and emotional stress. Lawyers who commit to resolving disputes amicably will appeal to those seeking a less adversarial resolution.
Customised Legal Strategies Clients want personalised advice. Create bespoke legal strategies that consider the client's financial situation and family dynamics, setting your firm apart from cookie-cutter practices.
Technological Savvy Clients value firms that leverage technology to simplify processes and enhance communication. Adopt advanced legal software, tools, and platforms like case management systems, video conferencing, and secure client portals to deliver efficient and modern legal services.
Awards and Recognition Clients see awards and recognition as indicators of expertise and commitment to excellence. Highlight your accolades and high rankings in legal directories to attract potential clients.

When searching for a lawyer to assist with separation, each client has unique needs and considerations. By addressing these factors and incorporating innovative tools, your firm can differentiate itself from competitors and cultivate a devoted client base.

An intuitive client intake system for law firms. Increase client conversions, improve accuracy and efficiency while...

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