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Investment in innovation paying off for firms
New research has shown a significant fiscal upside for firms who invest in innovation.
Jerome Doraisamy
Commonwealth Bank’s new CommBank Professional Services Business Insights Report has found that spending money on innovation is delivering a return on investment almost double the national average for less outlay, compared to other sectors.
Fifty-five per cent of law firms are actively innovating, with 31 per cent of firms making improvements to their commitment to new innovative services.
That 86 per cent of firms within the legal profession are reporting a multitude of benefits of their respective investment, with 64 per cent reporting improved efficiencies, 44 per cent noting better outcomes for clients, and 36 per cent saying productivity had increased.
Forty-nine per cent of law firms are also likely to invest in staff training and expertise.
In conversation with Lawyers Weekly, CBA national manager of professional services Marc Totaro said that while a lack of time, budget and skills are still holding some firms back from throwing themselves into innovative services, the findings show that innovation is delivering “tremendous value” for those who invest in it.
“Firms that are not investing, or not sufficiently investing in innovation stand to miss out on substantial benefits, including greater efficiencies, better outcomes for clients and more motivated employees,” he said.
“Our research shows that 64 per cent of law firms are investing in technology to help drive these outcomes – that means that almost two in five firms are still running the risk that they won’t keep pace with the competition.”
Looking toward the future, Mr Totaro said CBA has seen a sharp increase in the number of innovation-active firms, with the legal sector showing healthy levels of innovation across the board.
“We believe law firms are now beginning to better understand the opportunities that technology and an enhanced innovation culture can bring to their traditional business models to help drive higher revenue, greater efficiencies and improved client satisfaction,” he concluded.
“While they may have taken a more cautious journey to date, we see significantly more upside potential as a result.”
Jerome Doraisamy
Jerome Doraisamy is the editor of Lawyers Weekly. A former lawyer, he has worked at Momentum Media as a journalist on Lawyers Weekly since February 2018, and has served as editor since March 2022. He is also the host of all five shows under The Lawyers Weekly Podcast Network, and has overseen the brand's audio medium growth from 4,000 downloads per month to over 60,000 downloads per month, making The Lawyers Weekly Show the most popular industry-specific podcast in Australia. Jerome is also the author of The Wellness Doctrines book series, an admitted solicitor in NSW, and a board director of Minds Count.
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