Login
Five ticks for Wollongong firm
IT’S A “feather in our cap” to be the first law firm in Australia to earn the legal profession’s new quality assurance certification, according to partner Craig Osborne of Wollongong…
Lawyers Weekly
IT’S A “feather in our cap” to be the first law firm in Australia to earn the legal profession’s new quality assurance certification, according to partner Craig Osborne of Wollongong firm Russell McLelland Brown (RMB).
“LAW 9000 will set new standards in quality of service and accountability in the legal profession,” Osborne said.
Developed by SAI Global (Standards Australia) and QL Incorporated, with the NSW Law Society and the College of Law, LAW 9000 is an auditing mechanism intended to help legal practices deliver reliable, efficient and consistent results for clients through improved management systems.
The ‘five ticks’ logo — which can be used by law firms compliant with LAW 9000 — is recognised around the world, Osborne said. This would encourage other firms to aim for certification.
“At the launch, other firms asked me how we went about it. There was broad interest from the suburbs, city and regional areas.”
The firm had to pass a rigorous examination of the way it conducted its business and looked after its clients, Osborne said. “Every six months you are examined again, so you have to continuously get it right. Every six months you are audited.”
See Debus sings praises of legal quality assurance
