Clients hate billable hours, right? Not necessarily, claims a new report from the Institute of Knowledge Development (IKD), which says they would just like a few more options.
The billable hour is so ingrained in the mindset of law firms that it will be extremely difficult to unravel it from the profession, says Ron Baker - despite the fact that it is fundamentally flawed. He speaks to Angela Priestley
If money doesn't make the world go round, it certainly plays its part in attracting and retaining high performing staff. A number of firms - spotting the flaws - have tossed out traditional remuneration models, and are testing the waters with something new, Zoe Lyon writes.
